Frequently Asked Questions

We're here to help! Check the most frequently asked questions here. If you still need help then please contact us at or 262-303-4884.

Custom Orders

Contact us, and we'll get your order started immediately.

Order quantity:

We offer orders for quantities of 500 copies or more, but let us know if you'd like to place a smaller order.

Cover design:

You're welcome to use your own cover design, or choose from one of our cover template designs.

Turnaround time:

For digital printing, orders are usually shipped in ~6 weeks. For larger orders, shipping is ~6-8 weeks.

Custom printing prices vary based on the desired book and ideal quantity for your business. Contact us and we'll get back to you with precise quotes immediately.


We offer a discount for new customers. Watch for the popup to save 20% on your first order.

Quantity discounts for all customers:

  • 10% Off 3 or More Cases
  • 15% Off 6 of More Cases
  • 20% Off 10 or More Cases

Other ways to save:

  • Product reviews (discount for product review)
  • Loyalty rewards and referrals
  • Affiliate marketing discounts (contact us for more information)

Yes, when you place a new order we'll adjust your points based on past orders.


How to Operate Your Home - Professional Edition

  • The most information for your customers
  • 304 pages, 24 chapters, 600+ images
  • 16 books/case
  • Warm and cold climate information
  • Service Requirements
  • Seasonal Maintenance

How to Operate Your Home - Standard Edition

  • The best-selling guide for homeowners
  • 160 pages, 9 chapters, 350+ images
  • 28 books/case
  • Warm and cold climate information
  • Service Requirements
  • Seasonal Maintenance

How to Operate Your Home - Basic Edition

  • The essential homeowner guide
  • 80 pages, 6 chapters, 125+ images
  • 60 books/case
  • Warm and cold climate information

My Home - Tips for Operating Your Home

  • The concise and comprehensive best-seller
  • 64 pages, 12 chapters, 150+ images
  • 62 books/case
  • Warm and cold climate information
  • Service Requirements
  • Seasonal Maintenance

Yes, contact us and we'll send you a copy of the book.

You can also order a copy of every book with the How to Operate Your Home Sampler Pack.


Books and physical products:

We accept returns and exchanges if you are not satisfied with your shipped order. If there are any issues regarding shipping condition, let us know. Physical products can be returned in “like new” condition. Used or damaged products (post-shipment) are usually non-refundable.

Digital products:

Since digital products are usually delivered via instant download, we generally offer no refunds. Please contact us if you have any questions. If you have not downloaded a product (or accessed digital content), we will issue a refund upon your request.


We ship all of our standard products directly from our office to you. Shipping is usually provided via UPS Ground, with the option of expedited shipping (e.g. 2nd-Day).

Digital products:

Digital products are available for immediate download after purchase. The standard download limit is five, so please save the download to your computer or mobile device for future use. If the download limit is reached, contact us and we'll help with your order.

Canadian orders:

Shipping is usually provided via UPS. UPS may include some additional costs to cover customs, taxes and other fees (all visible on the checkout page). I you have any questions, let us know!

Custom orders:

Custom orders are shipped directly from the printer.